Customer Care

Shipping Information
Payment Information
Care Intructions
Inquiries


SHIPPING POLICY
We offer free UPS ground shipping on all orders (excluding taxes and shipping) to the continental United States.

All orders are shipped via insured UPS and must be signed for upon delivery. Please note that all deliveries to Alaska and Hawaii can only be shipped second day.  UPS will not deliver to P.O. Boxes.  The following charges apply to packages shipped in the United States:

Ground
$15.00
Arrives in 5-7 business days, excluding Saturday and holidays.*

2nd Day Air
$25.00
Arrives in two business days when ordered before 1pm ET, Monday-Friday, excluding Saturday and holidays.*

* Shipping times are approximate.
* Business days are Monday through Friday, excluding Saturday and holidays.
* UPS only delivers Monday-Friday

INTERNATIONAL SHIPPING
Please inquire regarding shipping cost for international shipments. For an estimate of cost and time frame, please contact customerservice@dinamackney.com.

PROCESSING AND DELIVERY TIMES
Orders are processed, shipped and delivered Monday through Friday only, excluding national holidays. All orders placed after 3pm EST will process the following day.
All orders placed on Saturday, Sunday or on a national holiday will be processed the following business day. While most orders are ready for shipping within 24 hours of placing your order, some orders take additional time. Please allow 48 hours for processing.



PAYMENT
We accept Visa, Mastercard, and American Express. Payments are processed in full upon check out at www.dinamackney.com.    Payment (transfer of funds) does not occur until your order ships. Orders are subject to verification and acceptance before shipping. Checks, cash and money orders are not accepted for online orders.

SALES TAX
Virginia state sales tax at 6% is applicable to orders shipping within the Commonwealth of Virginia.

RETURNS & EXCHANGES
We will accept unworn, undamaged or defective product purchased from this Web site for exchange or refund within 21 days of ship date. Sale items are a final sale and not eligible for exchange or return.  Items purchased through other retailers may not be exchanged or returned through dinamackney.com.
Item(s) must be returned with receipt and all original packaging.  Refunds will be made in the form of the original payment. Once your return is processed, a credit will be issued for the merchandise amount only. All shipping charges are non-refundable.
Please contact our Customer Service Department at customerservice@dinamackney.com to obtain a Return Authorization Number (a return can not be processed without obtaining a Return Authorization Number first) and instructions for returning or exchanging your item. All e-mail and voice messages will be answered within 48-hours.

All sale merchandise is final sale. NO RETURNS.

REPAIRS
Please note that all repairs are handled individually.  Repair policy as outlined below applies only to product purchased online, from this Web site. Repairs will not be made on items where damage was caused by alteration or other factors not due to defects in the workmanship or materials.
Please contact repairs@dinamackney.com and we will provide you with further instructions and an estimate of the cost of the repair (if applicable). Please include your name, address, phone number and e-mail address, and note the reason for repair.
Please be advised that our jewelry is crafted by hand with specially selected, all natural stones; therefore, we cannot guarantee that we will be able to repair your item. If we are unable to repair an item, we may suggest a replacement of similar value from the current collection.



CARE INSTRUCTIONS
Dina Mackney jewelry is designed and manufactured using the highest quality materials and standards. Proper care will ensure the longevity of your Dina Mackney piece.  Our pieces are crafted from sterling silver and 18-22k gold vermeil (sterling silver with 2.5 microns of 18k gold) and our fine jewelry is crafted from 18-22kt gold.

In all cases, you should avoid exposing jewelry to substances containing bleach or ammonia and remove your jewelry before swimming in chlorinated water. Always put your jewelry on after you dress to avoid contact with perfumes, cosmetics or other household chemicals. Most of the semi-precious stones we use are resilient to cleaning but some of the more organic stones such as turquoise, lapis, malachite are more porous and can absorb polishes or abrasives.  Always read the warning label and take care when using polishes on jewelry containing gemstones.

Storage
When it is not being worn, always store your jewelry laying flat, taking care that the metals do not touch each other because metal around the stone (the bezel) can dent or scratch.  Since our line features many semi-precious stones, please be sure that stones are not near metal or hard edges and/or anything that might chip the stone. Keep in mind that semi-precious stones are not as hard as diamonds and need to be protected. For example, customers should be advised that while they love pouches, they should not keep a heavy gold chain or any other pendant in the same area as the semi- precious pendant…side pockets of the pouch can protect both the metal from denting and the stones from chipping.

Sterling
Silver will oxidize, or tarnish, when exposed to air, dust or other elements. To preserve the finish on your sterling silver jewelry, wipe the piece after each wear, and store in a zip-loc plastic bag or anti-tarnish bag.  If cleaning is required, you can use a special silver polishing cloth, or other non-abrasive silver polishes specially designed to remove tarnish. You can use a polishing cloth on pieces with softer stones, such as turquoise, lapis or malachite. Personal ultrasonic cleaners are typically fine for sterling jewelry without softer/porous stones.

18-22k Gold Vermeil
Avoid vigorous polishing. Oxidation of the sterling silver underneath is possible, so you can store your jewelry in a zip-loc bag or anti-tarnish bag. You can also clean your vermeil jewelry with a soft, 100 percent cotton cloth. Use soft and simple strokes when wiping the jewelry. If your gold vermeil piece needs to be re-plated, please see instructions regarding Repairs.



INQUIRIES
For all inquiries and/or additional information, please Contact Us.